Legal & Support Center

Find answers to your questions about our services, your privacy, and much more.

  • Privacy Policy
  • Terms of Use
  • Support and Updates

Effective Date: May 29, 2024

We collect various types of personal data, including:

  • Contact information that you provide voluntarily.
  • Location data for service personalization (specific to DeliTen).
  • Data is automatically collected from your interactions with our Site and Services, such as app usage details and device information.

We collect and use your personal data to:

  • Deliver and improve our services across Wifi-Ten and DeliTen.
  • Provide personalized service and restaurant suggestions.
  • Send you marketing communications and promotional offers, with your consent.
  • Analyze site and app usage to enhance user experience.

We process your personal data based on:

  • Performance of a contract: Necessary for the fulfillment of our services.
  • Legitimate interests: For purposes that include enhancing our services and protecting our legal rights.

We may share your data with service providers and subcontractors who assist us under strict confidentiality agreements. These transfers comply with our privacy standards and legal agreements to ensure data protection.

We employ physical, electronic, and procedural safeguards, including industry-standard encryption and security protocols, to protect your data from unauthorized access, alteration, and destruction.

Depending on applicable laws, you have rights to:

  • Access, correct, and delete your personal data.
  • Transfer your data or object to certain processing activities.
  • Withdraw consent where applicable.

 

To exercise these rights, please contact us directly.

We use cookies to personalize your experience, remember preferences, and serve targeted advertisements. You can adjust your browser settings to reject cookies, though this may affect the functionality of our services.

Our Site and Apps may include links to third-party services, which this Privacy Policy does not cover. We recommend reviewing their privacy policies independently.

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our Site with the updated date. We recommend reviewing this policy periodically to stay informed of any updates.

If you have any questions about our privacy practices or need further assistance with your data, please contact our privacy team at the contact details provided on our website.

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

We take reasonable steps to ensure that the data we collect is accurate, complete, and up to date. You are encouraged to help us maintain the accuracy of your information by notifying us of any changes to your personal data.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without obtaining parental consent. If we learn that we have collected personal data from a child without consent, we will take steps to delete the information as soon as possible.

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you without your explicit consent.

Providing personal data is voluntary, but please note that if you choose not to provide certain information, we may not be able to provide you with some of our services or respond to queries effectively.
We avoid collecting sensitive personal information where possible. If we do collect such information, it will be for specific purposes, with your consent, and we will take enhanced precautions to protect it.
If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

You can control your marketing preferences by accessing your account settings or following the unsubscribe instructions included in our marketing communications.

In the event of a data breach, we will notify you and any applicable regulator when we are legally required to do so.

For any privacy-related questions or concerns, you can contact our data protection officer via the contact details provided on our website. We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.

Terms of Use

By using Wifi-Ten and DeliTen, you agree to be legally bound by these terms, which apply to all visitors, users, and others who access or use the services. Acceptance is confirmed through continued use of our platforms.

We employ cookies and similar technologies to enhance your browsing experience, remember your preferences, and deliver personalized content. Your use of our services indicates consent to our cookie policy as detailed in our Privacy Policy.

Wifi-Ten and DeliTen, and their licensors own all intellectual property rights to the content, graphics, and logos. You are granted a limited license for viewing and using the services within the scope of these terms.

Users can post comments and content, which are not screened or edited in advance. Such content reflects only the views of the individual contributors and not Wifi-Ten or DeliTen. We are not liable for any user content or any legal repercussions it may entail.

We do not assume liability for content that appears on your website linked to our services. You are responsible for ensuring that content on your site does not violate any legal standards or third-party rights.

Our services may link to external sites not operated by us, and we do not control or assume responsibility for their content or practices. We advise you to review the privacy policies of these third- party sites.

These applications connect customers with businesses efficiently, facilitating seamless interactions without transaction fees, and are designed to enhance both user experience and business operations.

Users must register to access application features and are responsible for maintaining the confidentiality of their account information and all activities under their account. Notify us immediately of unauthorized use.

Users must comply with all applicable laws and regulations and are responsible for the legality and accuracy of materials submitted to the applications. Misuse may result in account suspension or termination.

Our commitment to protecting your personal data is outlined in our Privacy Policy, which describes how we collect, use, and share your information.

We strive to provide continuous access to our services, but occasional disruptions may occur due to maintenance or updates. We aim to notify users promptly of any significant service interruptions.

We welcome feedback at support@wifiten.com. We value your suggestions and aim to continuously improve our services.
We reserve the right to amend these Terms and Conditions at any time. Continued use of Wifi-Ten and DeliTen after changes signifies agreement to the revised terms.
For questions or notifications regarding these Terms, please contact us using the specified communication channels on our platforms.

We regularly update our software to improve functionality and security. Users are responsible for ensuring their devices are compatible with the latest version of our applications. Failing to update may affect functionality and service access.

Users are prohibited from:

  • Using our services for any unlawful activities.
  • Engaging in any behavior that disrupts the operational performance of our services or negatively affects other users.
  • Attempting to breach our security measures or accessing data not intended for them.

Any disputes arising from the use of Wifi-Ten or DeliTen will be handled through arbitration under the rules of the American Arbitration Association. The arbitration will take place in the registered state of Aloha LTD, and the decision of the arbitrator will be considered final and binding.

Users can terminate their use of our services at any time. Aloha LTD reserves the right to suspend or terminate user access without notice for any breach of these terms, illegal activities, or actions that may harm other users or our services.

For any paid services or features, users may request a refund within a specified period as detailed in the purchase agreement. Refund eligibility is determined by our customer service team based on the usage terms and conditions.

We reserve the right to modify, replace, or discontinue any part of our services at any time. Changes may include modifying existing features, adding new functionalities, or removing outdated features. We will provide reasonable notice of any significant changes that could affect user experience.

Support and Updates

Our applications are designed with user-friendliness in mind. They are intuitive and easy to navigate, ensuring that even users with minimal technical skills can operate them effectively.
If you face any challenges or technical issues while using our applications, we are here to help. You can access support through the chat feature on our website or, for registered users, through our ticket system.
Technical support is available via live chat on our website for all users. Registered users can also submit support tickets through their account dashboard for more detailed assistance.
Basic technical support is offered free of charge to all users. However, certain premium support services might be available at an additional cost.
Our technical support team is available 24/7 to ensure that help is on hand whenever you need it.

You can report any issues directly through the chat feature on our website or by submitting a ticket if you are a registered user. Please provide as much detail as possible to help us resolve the issue quickly.

Please include a detailed description of the problem, screenshots if applicable, and any specific messages or codes you received. The more information you provide, the more efficiently we can help.
We aim to respond to all tickets within 24 hours. Resolution time can vary depending on the complexity of the issue but we strive to resolve all issues as quickly as possible.

Updates are regularly pushed to both Wifi-Ten and DeliTen applications to enhance functionality, address security issues, and add new features. Users are notified through the application and via email when updates are available.

While not all updates are mandatory, we highly recommend that you keep your applications up to date to ensure optimal performance and security.

Choosing not to update may affect the functionality and security of the application. Certain features may no longer work as intended, and you may be at increased risk for security vulnerabilities.

Yes, if you need assistance with updates, our support team is happy to help. Contact them via live chat or submit a support ticket for assistance.

Release notes are available in the updates section of the application and on our website. These notes provide details on the changes, enhancements, and fixes included in each update.
All service tickets will be answered within 48 hours. Our goal is to address your concerns as quickly and efficiently as possible to ensure minimal disruption to your use of our applications.

To streamline support and ensure efficient handling of queries, each user may open only one support ticket at a time. This policy helps us manage and resolve issues more effectively by focusing on specific user needs without overlap.

Users in countries with a local representative office or agent will receive support and service directly through these local channels. This ensures that support is tailored to local needs and provided in the most relevant language and context, enhancing the overall quality and responsiveness of the service provided.