Frequently Asked Questions
Explore our comprehensive FAQs, or get in touch with our support team for further assistance.
FAQ for DeliTen Business Owners
DeliTen offers a suite of tools for managing a customizable landing page, products and services, sales opportunities, and product availability. Our application also features direct chat capabilities and advertising tools to enhance customer service and engagement. Additionally, you can manage detailed aspects of your business such as opening hours, including setting your status to "temporarily closed," information about your business, search tags, and updates on product availability. Keep an eye out for products on sale, special offers, and many more surprises and innovations that we regularly introduce.
Currently, DeliTen does not process payments directly. Businesses are responsible for managing their own payment collection, and we provide a platform for updating transaction details and order statuses. Any financial relationship, including the clearing and collecting of payments, is solely the responsibility of the business and the customer involved. DeliTen will only intervene in the event of a dispute between the two parties. Depending on the resolution of the dispute, DeliTen may decide to close the account involved immediately, in accordance with our policies.
There are no hidden fees with DeliTen. Certain packages like DoubleUp and PremiumCare include the DeliTen Manager at no additional cost for basic services. We are committed to supporting small businesses by ensuring complete transparency and predictability in payments. That's why we don't charge transaction fees—what you earn stays with you. The app is included in the relevant packages, and while there may be additional paid features, these are available for a one-time fee only, not as part of a subscription. As mentioned, those with PremiumCare will receive DeliTen Manager for free, further simplifying your experience and ensuring there are no surprises.
DeliTen provides a variety of marketing tools and options for featured listings to enhance your visibility and effectively attract potential customers. By using our featured listings, your business can appear at the top of search results, significantly increasing your exposure. Additionally, our platform offers targeted advertising options to reach the right audience based on specific demographics and interests. We also provide insights and analytics that help you understand customer behavior and fine-tune your marketing strategies. With these tools, you can create compelling promotions and customize your marketing messages to better engage with your audience and drive more traffic to your business.
Our dedicated support team is available to assist you with any technical issues or questions about the platform. They can help you navigate the features of DeliTen, troubleshoot problems, and provide guidance on how to optimize your use of our tools. Whether you need help setting up your account, understanding how to implement new features, or resolving payment issues, our support team is here to ensure a smooth and efficient experience. You can reach them via email, phone, or live chat, and they are committed to providing timely and effective solutions to enhance your DeliTen experience.
Yes, you can integrate your existing courier services with DeliTen. We are currently developing a delivery platform designed to help you manage your courier infrastructure more effectively. This platform, which will be available for a fee, facilitates the coordination and oversight of your deliveries but does not itself provide direct delivery services. With this integration, you'll be able to streamline your operations by tracking deliveries in real time, optimizing routes, and managing courier schedules from within the DeliTen app. This will enhance your ability to provide timely and efficient service to your customers, ultimately improving customer satisfaction.
When new features or capabilities are developed for DeliTen, they may be available for a one-time fee. This approach allows you to enhance your service offerings without the need for a subscription, giving you more flexibility. This fee structure is especially beneficial for businesses that prefer to invest in specific functionalities that directly contribute to their operational needs. Additionally, paying a one-time fee means there are no recurring costs, making it easier to manage your budget. Before deciding to purchase any new feature, you can evaluate its potential impact on your business and make an informed decision based on your unique requirements.
DeliTen consistently updates our platform with new features and improvements to ensure our business users have access to the latest tools for their operations. We aim to roll out updates regularly, keeping our technology at the forefront of industry standards and adapting to the evolving needs of our users. Additionally, we encourage feedback and ideas from our users to guide our development process. If you have a suggestion for improvement or a creative idea that could enhance the platform, we invite you to contact our team through the chat on our website. We value user input and are always eager to hear how we can make DeliTen even better for our community.
Yes, DeliTen allows you to customize your use of the platform by enabling you to select only those features that benefit your business operations. You have the flexibility to opt out of certain features if you find them unnecessary, ensuring that you only use and pay for what is truly useful to you. However, it's important to note that for paid features, you should carefully review the descriptions and implications of each feature before making a purchase. Once a payment is made for a specific feature, it cannot be removed from your package, and refunds are not available. This policy is in place to ensure legal compliance and maintain fairness, as resources are allocated based on anticipated usage calculated at the time of purchase.
You can discontinue using DeliTen at any time; however, there are specific considerations to keep in mind depending on your package and service usage. If your business is linked to a package that includes WifiTen equipment, you can only stop the service after our technicians have collected the equipment. Additionally, you cannot terminate the service while there are active orders being processed. To ensure a smooth and compliant cessation of services, you may need to wait until all transactions and engagements are fully resolved. For any assistance or to initiate the process, you can open a ticket or contact our support team via chat on our website. Our team is here to help guide you through the steps necessary to stop using our services and to answer any questions you may have about the process.
To maximize the benefits from using DeliTen, actively engage with all the features available on the platform. Set up and manage promotions regularly to attract new customers and retain existing ones. Maintain open and responsive communication with your customers through the direct chat feature, ensuring you address their needs and feedback promptly. Additionally, utilize the analytics tools provided to track customer interactions and sales trends, which can help you make data-driven decisions to optimize your business operations. By fully integrating DeliTen into your daily business practices and making full use of its marketing and management tools, you can enhance customer satisfaction and boost your overall business performance.
Yes, DeliTen provides a platform where customers can leave feedback directly on the app, enabling you to collect valuable insights to continually improve your services. This feature allows for real-time engagement with your customers, giving you the opportunity to respond promptly to both positive and negative feedback. By actively monitoring and addressing customer comments, you can identify areas for improvement, enhance customer satisfaction, and build stronger relationships. Encouraging your customers to use this feature not only helps in refining your services but also demonstrates your commitment to customer care and responsiveness.
Yes, you can monitor your sales and performance on DeliTen through our dashboard, which offers comprehensive analytics and reporting tools. These tools help you track your sales data, assess business performance, and understand customer behaviors and trends. Currently, all insights are accessible directly via the application screens, providing you with real-time data and metrics. In the future, we plan to enhance these capabilities by enabling the production of detailed reports that will allow for deeper analysis and more customized data views. This enhancement will aid in more precise decision-making and strategy development for your business.
DeliTen offers a variety of training resources to new business users to ensure they can effectively utilize all the features available on our platform. We provide online tutorials and webinars that are accessible directly from our website, covering a wide range of topics from basic setup to advanced feature use. Additionally, for any issues or topics not fully understood from the videos, users can seek further assistance by opening a support ticket either through the app or via live chat on our website. This comprehensive approach ensures that you have the support and resources needed to optimize your use of DeliTen and maximize the benefits for your business.
To ensure your business stands out on DeliTen, make effective use of the marketing tools provided, such as featured listings and targeted advertising campaigns. Maintaining high service standards and promptly responding to customer inquiries and feedback are crucial for enhancing your profile and building a positive reputation. Additionally, regularly update your business details and promotions to keep your content fresh and engaging. Consider offering exclusive deals or discounts through DeliTen to attract more customers. Engaging actively with customer reviews and using the feedback to improve your services will also help in distinguishing your business from competitors on the platform.
DeliTen provides robust support for seasonal promotions or events, helping you attract more customers during peak times. You can use the platform to create and promote special offers, discounts, or products that are available exclusively during the sale period. Additionally, DeliTen enables you to launch SMS campaigns to reach out directly to your customers, providing them with timely updates about your seasonal offers and events. This direct communication helps to drive engagement and increase foot traffic or online visits during crucial sales periods. By leveraging these tools, you can effectively maximize visibility and interest in your seasonal promotions, ensuring that your business capitalizes on these key opportunities.
For the latest updates, detailed feature explanations, and practical tips on using DeliTen effectively, you can visit our articles page at wifiten.com/articles. This resource is regularly updated to provide you with the most current information and guidance on optimizing your use of the platform. Here, you'll find step-by-step tutorials, expert advice on best practices, and insights into new and upcoming features. Additionally, subscribing to our newsletter through the website can keep you informed about new articles and updates as they are published, ensuring you always have access to the latest tools and strategies to enhance your business operations with DeliTen.
To measure the return on investment (ROI) from using DeliTen, you can utilize our comprehensive analytics tools, which are designed to track key performance indicators (KPIs) relevant to your business. These tools allow you to monitor metrics such as sales growth, customer engagement, and the effectiveness of marketing campaigns directly within the platform. By analyzing these data points, you can assess how DeliTen is impacting your business operations and financial performance. It's important to set clear objectives and benchmarks before starting to use the analytics, so you have a baseline to compare against. Regularly reviewing these metrics will help you make informed decisions to optimize your use of DeliTen, ensuring that your investment in our tools continues to yield positive results.
Yes, businesses can customize their profiles on DeliTen to align closely with their brand identity. You can enhance your profile with high-quality images that reflect your brand, write compelling content that highlights your unique offerings, and include links to your social media pages to provide a more comprehensive view of your business. Customizing your profile in this way not only strengthens your brand presence but also engages potential customers more effectively by giving them a clear and attractive representation of what your business stands for. Additionally, keeping your profile information up-to-date and regularly refreshing content can help maintain interest and relevance among your customer base.
DeliTen actively handles updates and introduces new packages by continuously developing features that are tailored to meet the evolving needs of our business users. Our team closely monitors industry trends and user feedback to ensure that our offerings remain relevant and effective. When new packages or features are rolled out, we provide detailed documentation and support materials to help users understand and integrate these enhancements into their operations. We also offer webinars and training sessions to assist with the adoption of new functionalities, ensuring that businesses can leverage these updates to enhance their performance and customer engagement effectively.
DeliTen offers several packages tailored to the varying needs of businesses:
- PremiumCare: Ideal for businesses with their own ARUBA WiFi equipment, offering free DeliTen Manager access and discounts on additional features. This package does not require a monthly or annual fee for the basic version of the application.
- AllInclusive: Suitable for businesses that do not require WiFi hardware. This package provides access to DeliTen Manager following a free trial, for a monthly or annual fee.
- DoubleUp: Best for businesses providing WiFi services using WifiTen-owned ARUBA access points. It includes free access to DeliTen Manager and is available only in regions with local representation.
- SteadyViews: Designed for businesses focusing solely on generating ad revenue through WiFi, using WifiTen-owned ARUBA equipment. This package does not include access to DeliTen Manager and is also available only in areas with local representation.
Selecting the right package depends on several factors:
- Business Needs: Consider whether you need comprehensive management tools, WiFi integration, or primarily advertising capabilities.
- Equipment Requirements: Assess whether you already have or need specific WiFi equipment like ARUBA devices for the PremiumCare or DoubleUp packages.
- Geographical Availability: Check if the package you are considering requires local representation, as with the DoubleUp and SteadyViews packages.
- Budget and Fees: Evaluate your budget and the cost-effectiveness of each package, considering the free trial periods and the lack of transaction fees.
Yes, businesses can switch between packages as their needs evolve. Contact DeliTen customer support to discuss your new requirements and they will assist you in transitioning to a package that better suits your updated business needs.
Switching packages may involve new fees, especially if moving to a package that includes additional features or services not previously subscribed to. However, DeliTen ensures transparency in all its pricing and will communicate any potential costs clearly and upfront.
If none of the current packages meet your specific needs, we encourage you to keep in touch and check back as we regularly update our offerings. DeliTen is committed to developing solutions that cater to a broad range of business requirements.
FAQ for DeliTen Customers
Yes, DeliTen is free for customers, but using it as a guest has limited features. For full access, registration is required.
No, businesses should not charge extra for products or services on DeliTen compared to their in- store prices, as we do not impose transaction fees on them. If you notice any discrepancies in pricing within the app, please send us proof, and we will investigate. Any business found inflating prices on DeliTen could face immediate suspension, as price consistency is crucial to our platform's integrity.
To place an order on DeliTen, select the service or product you want from your preferred local business within the app, add it to your cart, and proceed to checkout. Please note that all payment processing and transactions are managed directly by the business, not through DeliTen. If you encounter any issues with payment, these should be resolved with the business directly. If you're unable to settle a dispute, you can open a dispute ticket on our platform regarding the business for further assistance.
Yes, you can easily track your order status on DeliTen, from preparation to delivery, directly within the app. Additionally, each order is accompanied by a chat feature, which allows you to communicate directly with the business about the current status of your order, make adjustments, or add special requests. The management of the chat is the responsibility of the business. If the business is not available on chat, you have the option to call the business directly for any inquiries or updates.
You can cancel your order through the DeliTen app until the business has confirmed it. Once confirmed, cancellation is subject to the business's consent and must be coordinated through direct chat with the business representative. DeliTen is not responsible for the handling or outcome of cancellations after order confirmation.
Yes, your payment details are handled securely as all transactions are processed directly by the businesses on DeliTen. We do not store or process any payment details ourselves, since payments are made directly between you and the business. This setup ensures that we are not involved in the clearing process, enhancing your security and privacy.
Absolutely! On DeliTen, you can easily 'favorite' both businesses and specific items or services. This feature allows you to quickly access your preferred businesses and their offerings for future orders, making your shopping experience more convenient and personalized.
You can address any issues directly through the app’s help and support section or contact the business via the in-app chat feature. Please remember that any payment disputes must be resolved directly with the business.
Businesses on DeliTen may offer promotions and discounts, which will be clearly displayed on their business profile within the app. Any promotional pricing is managed and provided by the business.
We frequently update our platform to introduce new features and capabilities, ensuring that our users always have access to the best tools and services.
DeliTen is primarily designed to support local businesses and customers within the same country. Therefore, all transactions on the platform are conducted using the local currency of both the customer and the business. This ensures that the app is used for local purchasing, aligning with our focus on enhancing local commerce and support.
You can provide feedback by leaving a review directly on the business profile page after completing an order. It’s important to give an honest and accurate review, as businesses that consistently receive lower ratings from a number of customers may be subject to removal from our platform. Your feedback helps other customers make informed decisions, so sharing your true experience contributes to the overall quality and trustworthiness of DeliTen.
If your order is late, please contact the business directly through the app, as each business is solely responsible for managing its own delivery schedules. If you receive your order late, consider reflecting this in your review to inform other customers. If you do not receive your order at all, file a complaint directly with the business. DeliTen will investigate the issue, and the business may be blocked if it fails to meet our service standards. Remember, all payment transactions are handled directly between you and the business, and DeliTen is not involved in the clearing process.
DeliTen does not provide a central loyalty program; instead, loyalty rewards are managed by individual businesses within the app. Each business is responsible for maintaining and honoring the loyalty benefits, such as coins or rewards, that you accumulate. If a business fails to honor its loyalty commitments, you are encouraged to file a complaint. This ensures that businesses are held accountable for their loyalty offerings and customer commitments.
On DeliTen, you can find a wide variety of businesses, including those that provide services like salons and spas, as well as those offering products such as restaurants and retail stores. The application adapts itself according to the type of business, ensuring a tailored experience for both service providers and product vendors.
If you encounter any technical problems with the app, you have several options for assistance. You can open a technical support ticket, send us an email, or initiate a live chat through our website. Our representatives are eager to assist you and will work diligently to resolve your issue promptly.
DeliTen maintains a high standard of security to protect customer data. All customer details are securely stored in our database. Customers can delete their accounts at any time, though this may limit the possibility of reopening an account in the future. For more detailed information on how we handle your data, please refer to our privacy policy.
This feature is currently under development and available to a select group of beta users. We are working to expand this capability and will provide updates once it is accessible to all users. Note that only businesses that choose to activate this feature will offer the ability to make reservations or bookings.
DeliTen facilitates direct communication between businesses and customers but does not handle transaction clearing or payments, which are managed directly by the businesses. Any complaints or disputes should initially be directed to the business itself. If the business does not respond or the issue remains unresolved, you can submit a complaint to us through our platform. Each case will be reviewed on its merits, and depending on the nature of the dispute, appropriate actions will be taken. In instances where a business deviates significantly from our standards, the business account may be subject to closure.